Overview

At XiaoBDian, we strive to ensure your complete satisfaction with our products and services. Our refund and return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.

Eligibility for Returns

• Items must be unused and in the same condition as received.
• Items must be in their original packaging.
• A receipt or proof of purchase is required for all returns.

Our Commitment to You

As an online customer of XiaoBDian, we assure you:

• We will make every effort to fulfill your order promptly and ensure your items arrive as expected.
• We will address all important contingencies to ensure your satisfaction.
• Our team is always ready to assist you with any questions or concerns.

Refund Process

Once we receive and inspect your return, we will notify you via email about the status of your refund. If approved, your refund will be processed and applied to your original method of payment within 5-7 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please email us at [email protected] with your order details.

Shipping Returns

To return your product, please mail it to our address provided below. You will be responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.

XiaoBDian is committed to providing excellent service and high-quality products. We appreciate your business and trust in our company.